Troubleshooting¶
Error message with either 400 or 500 trying to start a signing process¶
Ensure that the lime user who generated the API key possesses the appropriate access rights for the specified Lime types:
- document: read, write, add
- person: read
- company: read
- deal: read
- coworker: read
Unable to sign in message¶
If you encounter this message, please verify that the setup has been configured for the Scrive user group associated with your user. Visit the setup page and follow the instructions outlined on the installation page
Other issues¶
Please contact Scrive support at scrive support if you are experiencing issues with this add-on.